Communications 101

Active Listening

Why do we listen?​ To get information, to understand, to learn, and most importantly to influence. Research suggests that we only remember 25–50% of what we hear, as described by Edgar Dale’s Cone of Experience. There are three levels of listenings:

  • Level 2: Listening to learn
  • Level 3: Listening to the understand
  • Don’t interrupt
  • Spend more time listening than talking​
  • Make eye contact, face the speaker, nod occasionally, etc.
  • Don’t jump to conclusions or judgments or prepare for rebuttal
  • ​Ask a lot of questions, and do not answer questions with questions
  • Think about your response after the person is done speaking

4 Ts of Communication

This is a great framework developed by More To Be that you can
use in any communication senior.

  • Am I being rational or emotional?
  • Is this a good time to hear them out?

The tone of your voice often conveys more than your words do.

  • What is the tone in my voice and my body language?
  • What is the tone of our relationship?
  • What is the overall tone of the environment we’re in at this moment?

The technique is how you say it

  • Am I starting out with the positive?
  • Am I using words like always and never?
  • Am I owning my actions or playing the victim?
  • Is what they are saying to me a truth that I need to hear even If their timing, tone, and technique stinks?
  • Is it possible for me to be teachable, in spite of how I feel, and apply this truth to my life?

7 Cs of Communication

The seven C’s of communication are a list of seven principles that you can use for all your communication to help you communicate effectively. This seven-point checklist is a great tool for delivering engaging and effective messages.

--

--

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Growth Companion

Growth Companion

Career design and development platform to help you design your career blueprint, prepare for success, and drive your fulfillment.