Communications 101

Active Listening

Why do we listen?​ To get information, to understand, to learn, and most importantly to influence. Research suggests that we only remember 25–50% of what we hear, as described by Edgar Dale’s Cone of Experience. There are three levels of listenings:

  • Level 2: Listening to learn
  • Level 3: Listening to the understand
  • Don’t interrupt
  • Spend more time listening than talking​
  • Make eye contact, face the speaker, nod occasionally, etc.
  • Don’t jump to conclusions or judgments or prepare for rebuttal
  • ​Ask a lot of questions, and do not answer questions with questions
  • Think about your response after the person is done speaking

4 Ts of Communication

This is a great framework developed by More To Be that you can
use in any communication senior.

  • Am I being rational or emotional?
  • Is this a good time to hear them out?

The tone of your voice often conveys more than your words do.

  • What is the tone in my voice and my body language?
  • What is the tone of our relationship?
  • What is the overall tone of the environment we’re in at this moment?

The technique is how you say it

  • Am I starting out with the positive?
  • Am I using words like always and never?
  • Am I owning my actions or playing the victim?
  • Is what they are saying to me a truth that I need to hear even If their timing, tone, and technique stinks?
  • Is it possible for me to be teachable, in spite of how I feel, and apply this truth to my life?

7 Cs of Communication

The seven C’s of communication are a list of seven principles that you can use for all your communication to help you communicate effectively. This seven-point checklist is a great tool for delivering engaging and effective messages.



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