Communications 101

Active Listening

  • Level 1: Listening to impress
  • Level 2: Listening to learn
  • Level 3: Listening to the understand
  • Avoid finishing other people’s sentences
  • Don’t interrupt
  • Spend more time listening than talking​
  • Listen for non-verbal cues such as body language
  • Make eye contact, face the speaker, nod occasionally, etc.
  • Don’t jump to conclusions or judgments or prepare for rebuttal
  • Reframe what the others say to make sure you understand them correctly
  • ​Ask a lot of questions, and do not answer questions with questions
  • Think about your response after the person is done speaking

4 Ts of Communication

  • Is this a good time to bring this up?
  • Am I being rational or emotional?
  • Is this a good time to hear them out?

The tone of your voice often conveys more than your words do.

  • What is the tone in my voice and my body language?
  • What is the tone of our relationship?
  • What is the overall tone of the environment we’re in at this moment?

The technique is how you say it

  • Am I starting out with the positive?
  • Am I using words like always and never?
  • Am I owning my actions or playing the victim?
  • Is what I am saying the truth?
  • Is what they are saying to me a truth that I need to hear even If their timing, tone, and technique stinks?
  • Is it possible for me to be teachable, in spite of how I feel, and apply this truth to my life?

7 Cs of Communication

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