Communications 101

“We have two ears and one mouth so that we can listen twice as much as we speak.” ― Epictetus​

Active Listening

Why do we listen?​ To get information, to understand, to learn, and most importantly to influence. Research suggests that we only remember 25–50% of what we hear, as described by Edgar Dale’s Cone of Experience. There are three levels of listenings:

  • Level 1: Listening to impress
  • Level 2: Listening to learn
  • Level 3: Listening to the understand

As part of being a good communicator, you have to be a good active listener — which is a simple technique that makes people feel heard. Here are some tips to be a good active listener:

Let people finish their thought-process

  • Avoid finishing other people’s sentences
  • Don’t interrupt
  • Spend more time listening than talking​

Pay attention to what people are saying

  • Listen for non-verbal cues such as body language
  • Make eye contact, face the speaker, nod occasionally, etc.
  • Don’t jump to conclusions or judgments or prepare for rebuttal

After people are done talking​

  • Reframe what the others say to make sure you understand them correctly
  • ​Ask a lot of questions, and do not answer questions with questions
  • Think about your response after the person is done speaking

4 Ts of Communication

This is a great framework developed by More To Be that you can
use in any communication senior.

​Timing is a key piece of communicating effectively.

  • Is this a good time to bring this up?
  • Am I being rational or emotional?
  • Is this a good time to hear them out?

The tone of your voice often conveys more than your words do.

  • What is the tone in my voice and my body language?
  • What is the tone of our relationship?
  • What is the overall tone of the environment we’re in at this moment?

The technique is how you say it

  • Am I starting out with the positive?
  • Am I using words like always and never?
  • Am I owning my actions or playing the victim?

Tell people the TRUTH

  • Is what I am saying the truth?
  • Is what they are saying to me a truth that I need to hear even If their timing, tone, and technique stinks?
  • Is it possible for me to be teachable, in spite of how I feel, and apply this truth to my life?

7 Cs of Communication

The seven C’s of communication are a list of seven principles that you can use for all your communication to help you communicate effectively. This seven-point checklist is a great tool for delivering engaging and effective messages.

1. Clear: Make the goal of your message clear to your recipient. Ask yourself what the purpose of your communication is.

2. Concise: Your message should also be brief and to the point. Why communicate your message in six sentences when you can do it in three?

3. Concrete: Ensure your message has important details and facts, but that nothing deters the focus of your message.

4. Correct: Make sure what you’re writing or saying is accurate. Bad information doesn’t help anybody. Also, make sure that your message is typo-free.

5. Coherent: Does your message make sense? Check to see that all of your points are relevant and that everything is consistent with the tone and flow or your text.

6. Complete: Your message is complete when all relevant information is included in an understandable manner and there is a clear “call to action”. Does your audience know what you want them to do?

7. Courteous: Ensure that your communication is friendly, open, and honest, regardless of what the message is about. Be empathetic and avoid passive-aggressive tones.



Career design and development platform to help you design your career blueprint, prepare for success, and drive your fulfillment.

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Growth Companion

Career design and development platform to help you design your career blueprint, prepare for success, and drive your fulfillment.